Gold Lady Studs

All of our products are sent to the UK via Royal Mail second class within 3-5 business days of receiving the order, unless you have selected an option to pay for speedier shipping. We obtain proof of postage with each purchase, and we aren't responsible for any items lost in the post. For orders over £50, we will send with recorded delivery.
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For orders going to the EU, we ship via Royal Mail standard delivery. Please allow 5-7 days for your item to arrive, unless you upgrade to first class recorded delivery.
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Any other international orders are shipped via Royal Mail standard airmail, and delivery time can take anywhere from 5 days to 3 weeks depending on your location.

 

We are not responsible for any customs charges incurred or customs witholding any packages.

We want to make sure customers are completely happy with their pieces, so will refund or exchange a product provided it is returned to us within 21 days of receipt. Before you send your piece back, first contact us so we can authorise your return. Authorised returns must be received within 21 days to still be valid for a refund.

Buyers are responsible for return shipping costs, and each item must be returned in its original packaging and be unused. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If the item does not return with the time limit or not in the correct condition, we reserve the right to decline the return.
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Please send us an email with your return request and wait for a response before sending it back to us. You will receive details of where to send the package and what to do in a confirmation email.
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 To request a return you should contact us first. Any items returned without contacting the shop first could result in you losing the refund. Once you have received a confirmation email from us you can return the order.

Please note that for hygiene reasons, earrings cannot be refunded or returned unless they arrived damaged or defective.
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